Heat Pump Service & Repair in Duncan

Does your heat pump need service?

Warning signs include short cycling, ice building on the outdoor unit, weak or warm airflow, an error code on the wall control, a jump in the power bill, or new grinding or rattling noises. Catching these early usually keeps a small fix from becoming a bigger repair.

Will you work on a system someone else installed?

We diagnose and repair heat pumps whoever installed them, since the original installer isn't always available or still in business. A Refrigeration and Air Conditioning Mechanic — a compulsory trade in British Columbia — carries out the diagnosis and repair.

Why doesn't a repair qualify for a rebate?

CleanBC's Energy Savings Program, the Home Renovation Rebate Program and BC Hydro's rebate all exclude repairing an existing heat pump or adding a head to one already installed — every program applies only to replacing the system with a new one. A repair or maintenance visit is priced and paid for on its own terms.

The service and repair process

1. 1

   Priority booking — no-heat calls get the first available slots across the Cowichan Valley.

2. 2

   On-site diagnosis — a full system check with electrical and refrigerant readings, explained in plain terms.

3. 3

   Up-front repair price — approval before any work begins, with common parts carried on the van.

4. 4

   Fix and verify — the repair or service is completed, your system is checked to spec, and performance is verified before we leave.

Local conditions

Duncan's winter design temperature reaches -6°C, and a system that fails during a cold snap needs a fast diagnosis rather than a wait. Regular seasonal service — checking the refrigerant charge, coils, filters and defrost cycle — is how a system keeps holding its rated output through the coldest part of the winter.

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